You got the keys. Nobody gave you the phone numbers.
Collecting the keys to your first flat is one of the best days of your life. Then the aircon needs servicing, a tap starts dripping, and you realise everyone else seems to have a guy — an uncle's contact, a neighbour's recommendation, a number passed down through the family. You have a WhatsApp full of “can quote?” messages and no idea what's fair to pay.
The old way runs on connections you don't have yet.
Singapore's home services mostly work through word of mouth. That's great if you inherited a network of trusted tradespeople. If you're a new BTO or resale buyer, you're left messaging five contractors, comparing five vague quotes, and hoping the one you pick shows up.
The old way
“Hi, can quote for aircon service? 3 units”
Seen 2:47 PM ✓✓
“depends. where u stay”
Tuesday, 11:04 PM
The Servo way
General servicing · 3 units · $90 — confirmed for Sat, 10 AM